Frequently Asked Questions (FAQ)
The most common questions before buying – short, clear, and to the point. If you can’t find an answer, get in touch with us.
The essentials at a glance
- Delivery: Speedy (up to 1 business day) · BoxNow (1–2 business days)
- Approximate delivery cost: Speedy – 3.49€ - 4.99€· BoxNow – 1.99€
- Free delivery: on orders over 75€
- Payment: card, Apple Pay, Google Pay, cash on delivery
- Returns: within 30 days
- Contact: +359 894 240 692 · contact@6sense.bg
1) Orders and payment
How do I place an order?
Choose a product and size, add it to your cart, and complete your order. You’ll receive an email confirmation.
Can I order without creating an account?
Yes. Creating an account is not required.
What payment methods do you offer?
You can pay by card (including Apple Pay and Google Pay) or by cash on delivery.
The payment methods shown at checkout also depend on your device/browser (e.g. Apple Pay on Apple devices).
Is there a cash-on-delivery fee?
No. We do not charge an additional fee for cash on delivery.
Can I change or cancel an order?
If the order has not yet been shipped – yes. Contact us as soon as possible by phone or email and provide your order number.
2) Delivery
When do you ship orders?
Orders placed by 4:00 p.m. on a business day are processed and shipped the same day. Orders placed after 4:00 p.m. or on a non-business day are shipped the next business day.
How long does delivery take?
Speedy: up to 1 business day
BoxNow: 1–2 business days
Which courier services do you use?
We use Speedy and BoxNow.
How much does delivery cost?
Speedy: 3.49€ - 4.99€
BoxNow: 1.99€
Is delivery free?
Yes. Delivery is free on orders over 75€.
What happens if the courier cannot reach me?
The courier will make another delivery attempt or leave the parcel according to Speedy/BoxNow’s standard procedures. If there’s a problem, let us know and we’ll help.
3) Returns and exchanges
Is there a return form?
Yes. You can use the return form: Download the PDF form.
What does “resaleable condition” mean for a return?
The product must be unworn, unwashed, have its original tags, and show no signs of use (stains, odors, or damage).
Which products cannot be returned?
We do not accept returns of products showing signs of wear/washing, with tags removed, or made to order.
How are refunds issued for returns?
Refunds are issued by bank transfer only (to an IBAN), within 14 days of receiving and inspecting the returned product.
We do not issue refunds via cash on delivery or in cash.
Who pays for return/exchange shipping?
Return/exchange shipping costs are the customer’s responsibility. If we sent the wrong or defective product, we cover the courier costs.
How many days do I have to return a product?
Within 30 days of the date of receipt.
What are the return conditions?
The product must be in resaleable condition – unworn and unwashed, with its original tags.
How do I request a return?
Contact us at contact@6sense.bg or by phone and provide your order number.
Who pays for return shipping?
As a rule, the customer pays for return shipping. For a defective product or an error on our part, we cover the courier costs.
Can I exchange a product?
Yes. Exchanges are possible, with courier costs paid by the customer.
When will I receive my refund?
Within 14 days of receiving and inspecting the returned product.
4) Sizes and products
How do I choose the right size?
Follow the description and measurements listed on the product page. If you’re between sizes, we generally recommend choosing the larger one.
What does “one size” mean?
It means the style fits a specific range of sizes. The exact range is always listed on the individual product page.
Are the photos accurate?
The photos show the actual product. Minor differences may occur due to lighting and screen settings.
Are quantities limited?
Yes. Some styles are available in limited quantities, and a particular size/style may sell out.
5) Promotions and discounts
How do I use a promo code?
Enter the code in your cart or at checkout, and the discount will be applied automatically.
Can I combine multiple codes?
No. Only one promo code can be used per order.
How is a return calculated for a discounted purchase?
The amount actually paid for the returned product will be refunded.
6) Contact and customer service
How can I contact you?
Phone: +359 894 240 692
Email: contact@6sense.bg
When do you respond?
We respond as quickly as possible during business hours.
