Shipping & Returns - Fast and Secure Online Shopping

In brief: Delivery and returns policy: delivery with Speedy to a courier office at the courier’s current rates, approximately €3.49; to an address for €4.99; BoxNow €1.99. We process orders placed by 4:00 p.m. on a business day and dispatch them the same day. Delivery usually takes up to 24 hours. Returns and exchanges are accepted within 30 days of receiving the last item in the order, provided it is in its original saleable condition.

* Minor variations may apply depending on the destination, as well as for Saturday deliveries.

• Contents:
• Delivery
• Submit a return, exchange, or cancellation request online
• Product returns
• Refunds
• Return costs
• PDF return form
• Contact

This page provides information about delivery, returns, exchanges, and order cancellations at 6sense.bg. You’ll find out how we work with couriers, how long delivery takes, and how to submit a request using the online feature in your customer account.

Delivery

Deliveries are made by Speedy and BoxNow.

• Approximate cost: €3.49 for a Speedy delivery to a courier office, €4.99 to an address, and €1.99 to a BoxNow parcel locker.
• Orders placed by 4:00 p.m. on a business day are processed and dispatched the same day.
• Orders placed after 4:00 p.m. or on a non-business day are processed the next business day.
• Delivery usually takes within 24 hours after processing.

* Minor variations may apply depending on the destination, as well as for Saturday deliveries.

Submit a return, exchange, or cancellation request online

Submit a request to return, exchange, or cancel an order through your customer account at 6sense.bg.

Click the “Request a return or cancellation” button and enter the email address you used to place your order. You’ll receive a 6-digit login code at that email address. Once you enter the code, you’ll see your orders and can select the one for which you want to submit a request.

No password is required to log in. The code is sent only to the email address associated with the order. This protects access to your orders and reduces the risk of unauthorized requests.

After submitting your request, you’ll receive an automatic confirmation by email. Your right to cancel is considered exercised as of the time you submit the online request.

Then send the item back to us via "Speedy" courier to the courier office at 109 Tsar Simeon St., Sofia. The courier service is at the customer’s expense unless we sent the wrong or a defective product. Once we receive the item and check its condition, we’ll process your refund or exchange.

Product returns

At 6sense.bg, we care about your satisfaction. If the product does not meet your expectations, you have the right to return or exchange it under the following conditions:

Return period

• We accept returns and exchanges within 30 days of receiving the last item in the order.

Product condition requirements

The product must be:

• in its original saleable condition, unworn, unwashed, and with tags attached;
• free from signs of use, stains, makeup, perfume, deodorant, odors, or damage.

Important: Products that do not meet these conditions will not be accepted and will be sent back at the customer’s expense.

Products that cannot be returned

• Products worn, washed, or damaged after receipt;
• Items with tags removed;
• Custom-made products;
• Gift cards.

Refunds

• Refunds are issued within 14 days of receiving and inspecting the returned product.
• For card payments, the amount is refunded to the same card.
• For cash-on-delivery payments, the amount is refunded by bank transfer to the IBAN provided by the customer.
• We do not issue refunds by cash on delivery or in cash.

Return costs

• Return shipping costs are borne by the customer, unless we sent the wrong or a defective product.
• The customer arranges return shipping with a courier of their choice.
• 6sense does not provide return shipping labels.
• Shipments sent cash on delivery will not be accepted.

PDF return form

The primary way to request a return, exchange, or cancellation is through the online feature in your customer account.

If you prefer to fill out a form by hand or are having trouble submitting your request online, you can download the PDF form, fill it out, and include it with the products you are returning.

Download the PDF return form

Contact

• Email: contact@6sense.bg
• Phone: +359 894 24 06 92 (during business hours)
• Social media: Facebook · Instagram